COMMUNITY MANAGEMENT SPECIALIST
Job Responsibilities:
• Managing social media platform in terms of replying to customer's inquiries, complaints and any comments, ensuring prompt replies for inquiries and proactive actions to solve any problems surfacing
• Handling international delivery process, ensuring orders are reviewed and confirmed and following up with shipping companies till delivery is made
• Following the steps of the refund for the customers from the verification of the reason for refund to the execution. Processing daily exchanges/refunds for the customers, documenting each case elaboratively and following up on any needed cases
• Following up on the pending orders to resolve the issues leading to the delay of delivery, with consultation of the third party as well as the warehouse
• Checking the reviews on Shopify to maintain the targeted SL and cater to the customer needs based on their feedback
• First order follow up with new customers to prevent any issues, lack of satisfaction, and validate orders made.
• Reports based on the customer feedback to each department with the purpose of enhancing the performance to reach the customer expectations and providing general insights in an analytical way
• Working hand-in-hand with internal/external stakeholders to facilitate daily communications
Qualifications:
Interpersonal Skills and Communication
Customer Oriented
Experience in social media management
Strong organizational and problem-solving skills
Ability to work in a fast-paced environment
Experience in fashion industry or community management
Bachelor's degree in Marketing, Communication, or related field
Benefits:
Hybrid work schedule
Social and medical insurance
Bonus
Staff discount
