Atย IN YOUR SHOE, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refunds and exchange policy.*
To request a refund/exchange, please scroll to the bottom of the page and file the form attached.
To be eligible for an exchange or refund, the productย must be in the same undamaged condition as received, with the original IYS ticket attached. Each order is entitled to one Exchange process OR one Refund process.
Please note that damaged products, items with removed IYS tickets, or return requests made after 14 days from the date of receiving the order, areย notย eligible for a refund or exchange.
*Unfortunately, at the mean time we do not process exchanges/refunds for international orders (outside Egypt).
NOTE:ย On-sale items and items purchased with discountsย are NON-refundable, and are only eligible for a same-product size exchange.
Kindly be informed that shipping fees are non-refundable.
If you request an exchange or a refund, you will be responsible for covering any additional shipping and handling costs.
However, in the case of receiving an incorrect product, damaged, or factory-defected one: we are pleased to offer a full cash-back or a free exchange - according to your preference.
Online orders are subject to post-purchase actions via the below e-form only, manual/offline actions are not supported.
Store purchases:
For all in-store purchases; their exchanges and refunds will be exclusively processed at the respective store, only.
We kindly request that you keep the original purchase receipt and ensure the product's ticket is attached for the process. To be eligible for an exchange or refund, we kindly ask that the item is returned within a 14-day period from the date of purchase.
No online orders can be exchanged/refunded at store.
We take pride in the quality of our products, if you encounter any material or manufacturing defect in your IYS piece within 1 month from receiving the order, donโt hesitate to reach out to us. We are committed to rectifying the situation and ensuring your satisfaction with our products.
Thank you for choosing IYS!
Your satisfaction is our priority, and we strive to provide you with a seamless shopping experience.
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ูู "ุฅู ููุฑ ุดู" ูุญุฑุต ุงู ูููู ุฌู
ูุน ุนู
ูุงุฆูุง ุฑุงุถููู ุชู
ุงู
ุงู ุนู ู
ุดุชุฑูุงุชูู
ูุงูุฎุฏู
ุฉ ุงูู
ูุฏู
ุฉ ููู
ู
ู ุฎูุงููุง
ุฅุฐุง ูู
ุชูู ุฑุงุถูุงู ุนู ุงูู
ูุชุฌ ูุฃู ุณุจุจ ู
ู ุงูุฃุณุจุงุจุ ููุญู ููุฏู
ุณูุงุณุฉ ุงุณุชุฑุฌุงุน ูุงุณุชุจุฏุงู ุณููุฉ ูู
ุฑูุฉ
ย
ูุชูุฏูู
ุทูุจ ุงุณุชุฑุฌุงุน/ุงุณุชุจุฏุงู ุจุฑุฌุงุก ู
ูุฆ ุงูุจูุงู ุงูุฅููุชุฑููู ูู ุงุณูู ุงูุตูุญุฉ
ย
-
ููุจูู ุทูุจ ุงูุฅุณุชุฑุฌุงุน/ุงูุฅุณุชุจุฏุงู ูุฌุจ ุงู ููุฏู
ุงูุทูุจ ูู ุฎูุงู ูกูค ููู
ู
ู ุชุงุฑูุฎ ุงุณุชูุงู
ุงูุดุญูุฉ
-
ูู ูุชู
ูุจูู ุงู ุทูุจุงุช ูู ุญุงูุฉ ุชูุฏูู
ูุง ุจุนุฏ ุงูู
ุฏุฉ ุงูู
ุฐููุฑุฉ
-
ุงูู
ูุชุฌ ูุฌุจ ุงู ูููู ูู ุญุงูุชู ุงูุฃุตููุฉ ู
ุฑููุงู ุจุจุทุงูุฉ ุงูู
ูุงุณ ุงูุฎุงุตุฉ ุจู
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ุงูู
ูุชุฌุงุช ุงูุชู ุชู
ุชูููุงุ ูุจุณูุงุ ุงู ููุฏุงู ุจุทุงูุชูุง ุบูุฑ ู
ุคููุฉ ูุฅุณุชุฑุฏุงุฏ ุงูุฃู
ูุงู ููุง ุชุจุฏู ุจุบูุฑูุง
ย
ูุณู
ุญ ููุนู
ูุงุก ุจุนู
ููุฉ ุงุณุชุฑุฌุงุน ุงู ุงุณุชุจุฏุงู ูุงุญุฏุฉ ููู ุนู
ููุฉ ุดุฑุงุก ุงูููุงูู ุฎูุงู ู
ููุนูุง
ย
-
ุนู
ููุงุช ูุฎุฏู
ุงุช ุงูุฅุณุชุฑุฌุงุน/ุงูุฅุณุชุจุฏุงู ุญุงููุงู ูุณุช ู
ุฏุนูู
ุฉ ููุทูุจุงุช ุงูุฏูููุฉ (ุฎุงุฑุฌ ู
ุตุฑ)
ย
ย
-
ุงูู
ูุชุฌุงุช ุงูุชู ุชู
ุดุฑุงุฆูุง ุนู ุทุฑูู ููุฏ ููุฎุตู
ุงู ุฎูุงู ูุชุฑุฉ ุนุฑูุถ ูุง ุชุณุชุฑุฏ ุชู
ุงู
ุงู. ู
ุชุงุญ ููุท ุงุณุชุจุฏุงููุง ู
ู ููุณ ุฐุงุช ุงูู
ูุชุฌ ูุบูุฑู ุจู
ูุงุณ ุขุฎุฑ.
ย
ย
ูุฑุฌู ู
ูุงุญุธุฉ:
ุงู ุฑุณูู
ุงูุดุญู ุบูุฑ ูุงุจูุฉ ููุงุณุชุฑุฏุงุฏุ ููููู ุงูุนู
ูู ู
ุณุคููุงู ุนู ุชุญู
ู ุฃู ุฑุณูู
ุดุญู ุฅุถุงููุฉ ุนูุฏ ุงูุฅุณุชุจุฏุงูย ุฃู ุงูุฅุณุชุฑุฌุงุน.
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ูู ูุงู ุงูู
ูุชุฌ ุงูู
ุณุชูู
ุชุงูู/ู
ุนููุจ/ุบูุฑ ู
ุทุงุจู ููู
ุทููุจุ ููุฏู
ุญูููุง ุงุณุชุฑุฏุงุฏ ูุงู
ู ููู
ุจูุบ ุงู ุฅุณุชุจุฏุงู ู
ุฌุงูู (ุญุณุจ ุงูุฑุบุจุฉ)
ย
ย
*ููุฌุฏ ุถู
ุงู ุถุฏ ุนููุจ ุงูุตูุงุนุฉ ููุท ุณุงุฑู ูู
ุฏุฉ ุดูุฑ ู
ู ุชุงุฑูุฎ ุงูุฅุณุชูุงู
ย
ู
ุดุชุฑูุงุช ุงูู
ุญูุงุช ุงูุฎุงุตุฉ ุจูุง:
ุงู ู
ูุชุฌุงุช ุชู
ุดุฑุงุฆูุง ู
ู ูุฑูุนูุงุ ู
ุชุงุญุฉ ููุฅุณุชุจุฏุงู ูุงูุฅุณุชุฑุฌุงุน ู
ู ููุณ ุงููุฑุน ููุท.
-
ูุฌุจ ุงูุฅุญุชูุงุธ ุจุฅูุตุงู ุงูุดุฑุงุก ุงูุฃุตูู ูุงูุชุฃูุฏ ู
ู ุงูู ู
ุชุงุญ ุนูุฏ ุงูุทูุจ
-
ู
ุน ุงูุฅุญุชูุงุธ ุจุญุงูุฉ ุงูู
ูุชุฌ ุงูุฃุตููุฉ ูุจุทุงูุฉ ุงูู
ูุชุฌ ุงูู
ุฑูู ุจู
-
ุงูุชูุฌู ูููุฑุน ูู ู
ุฏุฉ ูุง ุชุฒูุฏ ุนู ูกูค ููู
ู
ู ุชุงุฑูุฎ ุงูุดุฑุงุก ููุฅุณุชูู
ุงู
โขุงูุทูุจุงุช ุงูุชู ุชู
ุช ู
ู ุฎูุงู ู
ููุนูุง (ุงูููุงูู) ูู ูุชู
ุงุณุชุจุฏุงู/ุงุณุชุฑุฌุงุนูุง ุฎูุงู ุงู ู
ู ูุฑูุนูุง - ุชูู ุงูุฎุฏู
ุฉ ุชุชู
ููุท ุนุจุฑ ุงูุจูุงู ุงูุฅููุชุฑููู.
ย