COMMUNITY MANAGEMENT SPECIALIST
COMMUNITY MANAGEMENT SPECIALIST
Job Duties:
- Managing social media platform in terms of replying to customer's inquiries, complaints and any comments, ensuring prompt replies for inquiries and proactive actions to solve any problems surfacing
- Handling international delivery process, ensuring orders are reviewed and confirmed and following up with shipping companies till delivery is made
- Following the steps of the refund for the customers from the verification of the reason for refund to the execution. Processing daily exchanges/refunds for the customers, documenting each case elaborately and following up on any needed cases
- Following up on the pending orders to resolve the issues leading to the delay of delivery, with consultation of the third party as well as the warehouse
- Checking the reviews on Shopify to maintain the targeted SL and cater to the customer needs based on their feedback
- First order follow up with new customers to prevent any issues, lack of satisfaction, and validate orders made.
- Reports based on the customer feedback to each department with the purpose of enhancing the performance to reach the customer expectations and providing general insights in an analytical way
- Working hand-in-hand with internal/external stakeholders to facilitate daily communications
- Qualifications:
- Fluent English
- Excellent and similar experience of handling customers and dealing with couriers
- Capability of working in a fast-paced environment
Benefits:
- Social and medical insurance
- Staff Discount
- Quarterly bonus based on performance
If you are interested send your resume to rana@inyourshoe.com with the job title in the subject line.