Frequently Asked Questions
🚚 3-5 business days in Cairo, Giza, & Alex. Other Egyptian governorates in 4-7 business days.
⚡ Same-Day Delivery Service (SDDS) available in selected Cairo & Giza areas (with terms applied).
🌍 International orders delivered in up to 10 business days.
The mentioned time-frames are post-fulfillment estimates.
NO deliveries on Fridays nor holidays. Read our Shipping Policy for the full tea.
⚡ Same-Day Delivery Service (SDDS) available in selected Cairo & Giza areas (with terms applied).
🌍 International orders delivered in up to 10 business days.
The mentioned time-frames are post-fulfillment estimates.
NO deliveries on Fridays nor holidays. Read our Shipping Policy for the full tea.
Hear us out..
⚡ Available ONLY in selected Cairo & Giza areas!
Before ordering: Check here to make sure we service your area.
Order before 12 PM (noon) for "same-day" delivery between 8 PM and 12 AM (midnight). Orders placed after 12 PM are delivered next-day, 8 PM - 12 AM.
The mentioned hours apply during Ramadan only 🌙. Fridays and holidays are not considered business days!
⚡ Available ONLY in selected Cairo & Giza areas!
Before ordering: Check here to make sure we service your area.
Order before 12 PM (noon) for "same-day" delivery between 8 PM and 12 AM (midnight). Orders placed after 12 PM are delivered next-day, 8 PM - 12 AM.
The mentioned hours apply during Ramadan only 🌙. Fridays and holidays are not considered business days!
Stalk your order's whereabouts via our Track Your Order page. Or check the order's fulfillment email, where you'll find your order's custom tracking data (tracking link & number).
After placing an order: you may edit or cancel it using the “edit or cancel order” button at the bottom-left of the confirmation email.
After an order's fulfillment: please don’t get creative; just reply to the fulfillment email, we’ll take care of the rest.
After an order's fulfillment: please don’t get creative; just reply to the fulfillment email, we’ll take care of the rest.
Nope, that's not allowed. Kindly fully accept your order unopened from the third-party shipping company courier.
But don't freak out about that, head to the next question to calm down..
But don't freak out about that, head to the next question to calm down..
Of course; read IYS' Post-Purchase Policy to know more.
Each product page features a light green box just below the product’s name; highlighting the pictured model’s height, weight, and the size he/she is wearing: giving you a clear visual reference for the fit. Additionally, a virtual guide is available in the form of a size chart; located just beneath the product's description.
And if still unsure, visit any of our stores for that "outfit check".
And if still unsure, visit any of our stores for that "outfit check".
Click here for our branches' addresses, working hours, and more.
Note: Item reservations are not supported. Online placed orders cannot be picked up in-store.
Note: Item reservations are not supported. Online placed orders cannot be picked up in-store.
Yeah, we do - and we're the coolest in town! Check out our B2B Profile and let's connect.
Easy, head to our Careers Page to view the current openings and apply.
Loyal friends of IYS know.. and iykyk.
Contact Us, we’ll be happy to help :)
The IYS Team is active from Sundays to Thursdays, starting 10 AM until 4 PM (🌙Ramadan schedule) - off on Fridays, Saturdays, and any/all holidays.
The IYS Team is active from Sundays to Thursdays, starting 10 AM until 4 PM (🌙Ramadan schedule) - off on Fridays, Saturdays, and any/all holidays.
