Material and quality very good also contacting with you is easy and the delivery was on time and my package came perfectly intact thank you for your amazing service
FAQs
HOW LONG DOES IT TAKE FOR ONLINE ORDERS TO ARRIVE?
Orders within Greater Cairo & Giza arrive in 3-5 business days. All other Egyptian governorates will receive their orders within a maximum of 6/7 business days.
International orders and customized orders (“Print Your Own”) might take up to 10 business days to be delivered.
Noting that Fridays and Saturdays, as well as regional national holidays do not count as business days.
Same-day and next-day delivery services are not supported, yet, by our end.
IS IT POSSIBLE TO ORDER ONLINE AND PICK THE SHIPMENT UP FROM ANY STORE?
Unfortunately, this service isn't supported.
All online orders are to be delivered to their designated addresses within the mentioned shipping time-frames.
YOU GUYS ARE AVAILABLE OFFLINE? WHERE CAN I FIND YOUR STORES?
We are available online, as well as offline!
Find us in..
- Cairo (City Centre Almazah Mall, Cairo Festival City, District 5 Mall, The Wing)
- Giza (Mall of Egypt)
- Red Sea (Gouna - Abou Tig Marina)
- summer-seasonal North Coast shops (Telal, LakeYard, Marassi, and Masaya)
Click here to get all stores' locations.
CAN I EDIT MY ORDER AFTER PLACING IT?
We aim for all orders to be prepared and shipped within a couple of hours of receiving them so edits are restricted to ensure a smooth process on our end.
If a change is urgently necessary, please do not hesitate to contact us and we will gladly do our best to assist you further.
IS IT ALLOWED TO OPEN THE ORDER'S PACKING WHILE THE COURIER AWAITS?
We, unfortunately, do not offer this service.
Orders are to be fully accepted upon their receival.
However, we’re committed to providing exceptional post-purchase services to ensure our customers’ satisfaction with their orders.
Read our exchange and refund policy for reference.
HOW CAN I KNOW MY SIZE?
All our products have a size chart attached within the item's browsing page.
Measurements are in centimeters (cms), and a reference picture is always on-hand to assist you on how to measure.
I'D LIKE TO CUSTOMIZE APPAREL THROUGH IYS.
For big occasions such as giveaways or partnerships with IYS, feel free to checkout our B2B profile and contact us to proceed.
For personal customized-orders (printing on short-sleeves’ tees or hoodies); we offer a “Print Your Own” service, click here to Print Your Own Tee & click here to Print Your Own Hoodie.
ARE REFUNDS & EXCHANGES POST-PURCHASE POSSIBLE?
Surely; with terms & conditions applied.
Read our policy by clicking here.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do. We ship all around the globe!
And you can always take cool pictures with your favorite IYS fit around the world and tag us to be featured on our accounts 😊
DOES IYS HAVE A LOYALTY PROGRAM?
That is available.
Click here to register and enjoy a world full of fun rewards to redeem with Catchy (IYS’ most loyal friend).
The more you order, the luckier you are!
FEELING LOST? IS YOUR QUESTION STILL UNANSWERED?
We're here for you, seriously!
Send any inquiry you may have via the e-mail domain "orders@inyourshoe.com" and our team will make sure to get back to you promptly within usual business hours/days.