FAQs
WHEN WILL I RECEIVE MY ORDER?
Orders within Greater Cairo & Giza arrive in 3-5 business days. All other Egyptian governorates will receive their orders within a maximum of 6-7 business days.
International orders may take up to 9/10 business days to be delivered.
Noting that Fridays and Saturdays, as well as regional/national holidays do not count as business days.
Same-day and next-day delivery services are not supported by our end.
IS IT POSSIBLE TO ORDER ONLINE AND PICK THE SHIPMENT UP FROM ANY STORE?
Unfortunately, this service isn't supported.
All online orders are to be delivered to their designated addresses within the mentioned shipping time-frames.
YOU GUYS ARE AVAILABLE OFFLINE? WHERE CAN I FIND YOUR STORES?
We are available online, as well as offline!
Find us in..
- Cairo (City Centre Almazah Mall, Cairo Festival City, District 5 Mall, The Wing Space)
- Giza (Mall of Egypt)
- Red Sea (Gouna - Abou Tig Marina)
- summer-seasonal North Coast shops (Ras El-Hikma's Mountain View, Telal, and Hacienda Bay's LakeYard)
Click here to get all stores' locations.
CAN I EDIT MY ORDER AFTER PLACING IT?
IYS aims for all orders to be prepared and shipped within a couple of hours of receiving them so edits are restricted to ensure a smooth process on our end.
If a change is urgently necessary, please do not hesitate to contact us and we will gladly do our best to assist you further.
IS IT ALLOWED TO OPEN THE ORDER'S PACKING WHILE THE COURIER AWAITS?
This service is not activated. Orders are to be fully accepted upon their receival.
No partial payments will be tolerated by the third-party shipping company (in case of cash payment upon delivery).
However, we’re committed to providing exceptional post-purchase services to ensure our customers’ satisfaction with their orders.
Read our exchange and refund policy for reference.
I'M NOT SURE WHICH SIZE TO CHOOSE, ANY HELP?
All our products have a size chart attached within the item's browsing page.
Measurements are in centimeters (cms), and a reference picture is always on-hand to assist you on how to measure.
HOW CAN WE CUSTOMIZE APPAREL THROUGH IYS?
For big occasions such as giveaways or partnerships with IN YOUR SHOE, feel free to checkout our B2B profile and contact us to proceed.
ARE REFUNDS & EXCHANGES POST-PURCHASE POSSIBLE?
Surely; with terms & conditions applied.
Read our policy by clicking here.
DOES IYS OFFER INTERNATIONAL SHIPPING?
Yeahh, IN YOUR SHOE ships all around the globe!
And you can always take cool pictures with your favorite IYS fit around the world and tag us to be featured on our accounts 😊
FEELING LOST? IS YOUR QUESTION STILL UNANSWERED?
Seriously, our team is here for you!
Contact us and send your inquiry, our team will get back to you within usual business schedule.
