FAQs
DOES IYS OFFER INTERNATIONAL SHIPPING?
Yeah, IN YOUR SHOE ships all around the globe!
And you can always take cool pictures with your favorite IYS fit around the world and tag us to be featured on our accounts 😊
WHEN WILL I RECEIVE MY ORDER?
Orders within Greater Cairo, Giza, and Alexandria arrive in 2-5 business days. All other Egyptian governorates will receive their orders within a maximum of 5-7 business days.
International orders may take between 7-10 business days to be delivered, after their confirmation.
Noting that Fridays and all regional/national holidays, do not count as business days.
EXPRESS SHIPPING IS AVAILABLE?
A same-day delivery option is available in select areas* of greater Cairo and Giza (Egypt). It doesn't get any expresser than this!
If you place your order before 1 PM, and choose this service, you will receive your shipment on the same day between 6 PM and 10 PM.
*To know the covered delivery areas and read our full shipping policy: click here!
I'M NOT SURE WHICH SIZE TO CHOOSE, ANY HELP?
All our products have a size chart attached within the item's browsing page.
Measurements are in centimeters (cms), and a reference picture is always on-hand to assist you on how to measure.
IS IT POSSIBLE TO ORDER ONLINE AND PICK THE SHIPMENT UP FROM ANY IYS STORE?
Unfortunately, this service is currently not supported.
All online orders are to be delivered to their designated addresses within the mentioned shipping time-frames.
WHERE CAN I FIND IYS' STORES?
We are available online, as well as on-ground!
Find us in..
- Cairo (City Centre Almazah Mall, District 5 Mall, The Wing Space)
- Giza (Mall of Egypt)
- Alexandria (City Centre Alex)
- Red Sea (El-Gouna - Abou Tig Marina)
Click here to get all stores' locations.
And stay tuned for more expansions, soon.
CAN I EDIT MY ORDER AFTER PLACING IT?
IYS aims for all orders to be prepared and shipped within a couple of hours of receiving them; hence edits are restricted to ensure a smooth process on our end.
If a change is urgently necessary, please do not hesitate to contact us and our team will gladly do their best to assist you further.
IS IT ALLOWED TO OPEN THE ORDER'S PACKAGING WHILE THE COURIER AWAITS?
This service is not supported. Orders are to be fully accepted upon their receival.
No partial payments will be tolerated by the third-party shipping company (in case of cash payments upon delivery).
However, we’re committed to providing exceptional post-purchase services to ensure our customers’ satisfaction with their orders :)
ARE EXCHANGES & REFUNDS POST-PURCHASE POSSIBLE?
Surely; with terms & conditions applied.
Read our policy and file us a request by clicking here.
HOW CAN WE CUSTOMIZE APPAREL THROUGH IYS?
For big occasions such as giveaways or partnerships with IN YOUR SHOE, feel free to checkout our B2B profile and let's explore cool opportunities together.
FEELING LOST? IS YOUR QUESTION STILL UNANSWERED?
Seriously, we are here for you!
Contact us and send your inquiry; our team will get back to you within usual business schedule.
