Frequently Asked Questions
Always those.. never "how are you guys doing?"
📍 2-5 business days in Cairo, Giza, & Alex. Other Egyptian governorates: 4-7 business days.
⚡ Same-Day Delivery Service available in selected Cairo & Giza areas (with terms applied).
🌍 International orders: up to 10 business days.
NO delivery on Fridays nor holidays! Read our Shipping Policy for the full tea.
⚡ Same-Day Delivery Service available in selected Cairo & Giza areas (with terms applied).
🌍 International orders: up to 10 business days.
NO delivery on Fridays nor holidays! Read our Shipping Policy for the full tea.
Hear us out, here's the deal..
⚡ Available only in selected Cairo & Giza areas.
Before ordering: Check Here to make sure we service your area! If eligible: order by 1 PM for "same-day" delivery between 6-10 PM. Orders placed after 1 PM are delivered next-day, 6-10 PM.
Fridays and holidays are not business days!
⚡ Available only in selected Cairo & Giza areas.
Before ordering: Check Here to make sure we service your area! If eligible: order by 1 PM for "same-day" delivery between 6-10 PM. Orders placed after 1 PM are delivered next-day, 6-10 PM.
Fridays and holidays are not business days!
Use our Track Your Order page. Or check your order's fulfillment email, where you'll find your order's custom tracking data (tracking number & link).
After placing an order: you may edit or cancel it using the “edit or cancel order” button at the bottom-left of the confirmation email.
After order fulfillment: please don’t get creative; just reply to the fulfillment email, we’ll take care of the rest.
After order fulfillment: please don’t get creative; just reply to the fulfillment email, we’ll take care of the rest.
Nope, that's not allowed. Kindly fully accept your order unopened from the third-party courier.
But don't freak out about that, head to the next question to calm down..
But don't freak out about that, head to the next question to calm down..
Of course; read IYS' Post-Purchase Policy to know more.
Each product page features a light green box just below the product’s name; highlighting the pictured model’s height, weight, and the size he/she is wearing: giving you a clear visual reference for the fit. Additionally, a virtual guide is available in the form of a size chart; located just beneath the product's description.
And if still unsure, visit any of our stores for that "outfit check".
And if still unsure, visit any of our stores for that "outfit check".
Click Here for our branches' addresses, working hours, and more.
Note: online placed orders cannot be picked up in-store, and item reservations are not supported.
Note: online placed orders cannot be picked up in-store, and item reservations are not supported.
Yeah, we do - and we're the coolest in town! Check out our B2B Profile and let's connect.
Easy, head to our Careers Page to view the current openings and apply.
But if you happen to show up at our office with warm cookies, we might accidentally start the interview process early (jk, sort of?).
But if you happen to show up at our office with warm cookies, we might accidentally start the interview process early (jk, sort of?).
Loyal IYS friends know.. and iykyk.
Contact Our Team, we’re better at giving answers than your ex was at giving clarity.