Shipping Policy

We deliver across Egypt and globally! 🌍

• Local Shipping: Fees are based on your governorate, automatically calculated at checkout.
  Delivery within greater Cairo, Giza, and Alexandria takes 2-5 business days. Other governorates will receive their orders within 5-7 business days.
  Free shipping for orders over 2999 EGP; within Cairo, Giza, and Alexandria on the standard delivery service.
  
• Same-Day Delivery: Available only in select areas* of Cairo and Giza - refer to below provided table to know the serviced locations.
  Orders must be placed before 1 PM; delivery takes place between 6 PM and 10 PM.
  Please ensure that your address (in details!) and a reachable phone number are clearly mentioned on the checkout data page for a smooth experience.
  
• International Shipping: Fees are based on in-cart items, their weight, and the delivery destination (region and country); calculated automatically at checkout.
  Delivery takes 7-10 business days.
  Free shipping for orders worth over 6999 EGP.
  
• Exchanges & Refunds: Covered in Egypt only. Shipping fees apply as per our post-purchase policy; click here to read it.
  
• Note: No shipping on Fridays or any national and/or regional holidays.
  Current holiday is Eid Al-Fitr (28th March to 2nd April, 2025) - all delivery services are paused.
  Online orders are delivered to their designated addresses; a store pickup option for an online placed order is not supported.
  
  *Selected areas for Same-Day Delivery Service: 👇