FAQs
WHEN WILL I RECEIVE MY ORDER?
Orders within Greater Cairo & Giza arrive in 3-5 business days. All other Egyptian governorates will receive their orders within a maximum of 6-7 business days.
International orders may take up to 9/10 business days to be delivered, after their confirmation.
Noting that Fridays and Saturdays, as well as all regional/national holidays do not count as business days.
DOES IYS OFFER INTERNATIONAL SHIPPING?
Yeah, IN YOUR SHOE ships all around the globe!
And you can always take cool pictures with your favorite IYS fit around the world and tag us to be featured on our accounts 😊
I'M NOT SURE WHICH SIZE TO CHOOSE, ANY HELP?
All our products have a size chart attached within the item's browsing page.
Measurements are in centimeters (cms), and a reference picture is always on-hand to assist you on how to measure.
IS IT POSSIBLE TO ORDER ONLINE AND PICK THE SHIPMENT UP FROM ANY STORE?
Unfortunately, this service is not supported.
All online orders are to be delivered to their designated addresses within the mentioned shipping time-frames.
YOU GUYS ARE AVAILABLE OFFLINE? WHERE CAN I FIND YOUR STORES?
We are available online, as well as offline!
Find us in..
- Cairo (City Centre Almazah Mall, Cairo Festival City, District 5 Mall, The Wing Space)
- Giza (Mall of Egypt)
- Red Sea (Gouna - Abou Tig Marina)
Click here to get all stores' locations.
AM I ABLE TO ORDER AND GET THE DELIVERY ON THE SAME DAY?
Yes, the same-day-delivery service is available*!
If you place your order before 1 PM on our website and select the same-day delivery option at checkout, it will be delivered to you between 6-10 PM.
To ensure a smooth procedure: we kindly ask you to insert your full and detailed address as well as an active phone number.
*Please note that this service is currently available only in specific areas of Cairo & Giza (Egypt), on usual business weekdays.
It is not available on Fridays and regional/national holidays.
CAN I EDIT MY ORDER AFTER PLACING IT?
IYS aims for all orders to be prepared and shipped within a couple of hours of receiving them; hence edits are restricted to ensure a smooth process on our end.
If a change is urgently necessary, please do not hesitate to contact us and our team will gladly do their best to assist you further.
IS IT ALLOWED TO OPEN THE ORDER'S PACKAGING WHILE THE COURIER AWAITS?
This service is not supported. Orders are to be fully accepted upon their receival.
No partial payments will be tolerated by the third-party shipping company (in case of cash payments upon delivery).
However, we’re committed to providing exceptional post-purchase services to ensure our customers’ satisfaction with their orders.
ARE EXCHANGES & REFUNDS POST-PURCHASE POSSIBLE?
Surely; with terms & conditions applied.
Read our policy and file us a request by clicking here.
HOW CAN WE CUSTOMIZE APPAREL THROUGH IYS?
For big occasions such as giveaways or partnerships with IN YOUR SHOE, feel free to checkout our B2B profile and let's explore cool opportunities together.
FEELING LOST? IS YOUR QUESTION STILL UNANSWERED?
Seriously, we are here for you!
Contact us and send your inquiry; our team will get back to you within usual business schedule.
