Shipping Policy

We deliver across Egypt and globally! 🌍

  • Local Shipping: Fees are based on your governorate, automatically calculated at checkout.
    Delivery within greater Cairo, Giza, and Alexandria takes 2-5 business days. Other governorates will receive their orders within 5-7 business days.
    Free shipping for orders over 2999 EGP; within Cairo, Giza, and Alexandria on the standard delivery service.
  • Same-Day Delivery: Available only in select areas* of Cairo and Giza - refer to below provided table to know the serviced locations.
    Orders must be placed before 1 PM; delivery takes place between 6 PM and 10 PM.
    Please ensure that your address (in details!) and a reachable phone number are clearly mentioned on the checkout data page for a smooth experience.
  • International Shipping: Fees are based on in-cart items, their weight, and the delivery destination (region and country); calculated automatically at checkout.
    Delivery takes 7-10 business days.
    Free shipping for orders worth over 6999 EGP.
  • Exchanges & Refunds: Covered in Egypt only. Shipping fees apply as per our post-purchase policy; click here to read it.
  • Note: No shipping on Fridays or any national and/or regional holidays.
    Current holiday is Eid Al-Fitr (28th March to 2nd April, 2025) - all delivery services are paused.
    Online orders are delivered to their designated addresses; a store pickup option for an online placed order is not supported.

    *Selected areas for Same-Day Delivery Service: 👇
Cairo *Downtown (West El-Balad)
*Heliopolis (Masr El-Gedida)
*El-Nozha
*Nasr City
*Taj City
*The Martyr Corridor
*El-Mukattam
*El-Maadi
*New Cairo (1st, 3rd, & 5th Settlement)
*El-Rehab
*Madinaty
*El-Obour
*El-Shorouk
Giza *El-Dokki
*El-Mohandessin
*El-Zamalek
*El-Sheikh Zayed
*6th of October
*Hadayek El-Ahram